Returns & Exchanges

At Fragrance, we prioritize the freshness and safety of our gourmet food products; therefore, we offer a 14-day return window for unopened and non-perishable items. If your order arrives damaged or incorrect, we are committed to providing a swift replacement or full refund to ensure your satisfaction.

1

Initiate Your Request

Contact our customer concierge team within 14 days of delivery with your order number and a brief explanation of the return reason.

2

Verification and Approval

For damaged or perishable goods, please provide high-resolution photos of the packaging and product to expedite the verification process.

3

Secure Packaging

Place the unopened, original items back into their shipping box, ensuring they are well-padded to prevent any damage during transit.

4

Refund Processing

Once our quality control team receives and inspects your return, we will issue a credit to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing